منابع

• Abramson, M.A., and P.R. Lawrence. (2001). "The Challenge of Transforming Organizations: Lessons Learned about Revitalizing Organizations". In Transforming Organizations, edited by Mark. A. Abramson and Paul R . Lawrence. 1–10 . Lanham, MD: Rowman & Littlefi eld .
• ACMP. (2017). "Seven Steps for Successful Change Management Strategy". https://jtask.com/app/uploads/2017/07/Seven-Steps-for-Successful-Change-Management-Strategy.pdf
• Al-Alawi, A.I., Abdulmohsen, M., Al-Malki, F.M. and Mehrotra, A. (2019). "Investigating the barriers to change management in public sector educational institutions". International Journal of Educational Management. 33(1) 112-48.
• Ambrosiadou, B.V., and D.G. Goulis. (1999). "The Delphi method as a consensus and knowledge acquisition tool for the evaluation of the diabetes system for insulin administration". Medical Informatics Journal. 24(4). 257-268
• Andreasen, A.R. (2002). "Marketing social marketing in the social change marketplace". Journal of public policy & marketing. 21(1) 3-13.
• Armenakis, A.A. and A.G. Bedeian. (1999). "Organizational Change: A Review of Theory and Research in the 1990s". Journal of Management, 25(3). 293–315.
• Barzelay , M. (2001). "New Public Management: Improving Research and Policy Dialogue". Berkeley: University of California Press.
• Bingham, L. B., and Ch. R. Wise. (1996). "The Administrative Dispute Resolution Act of 1990: How Do We Evaluate Its Success?" Journal of Public Administration Research and Theory. 6(3). 383– 411.
• Burke, W.W. (2002). "Organization Change: Theory and Practice". Thousand Oaks, CA: Sage Publications.
• Chackerian, R., and P. Mavima. (2000). "Comprehensive Administrative Reform Implementation: Moving Beyond Single Issue Implementation Research". Journal of Public Administration Research and Theory 11(3): 353–77.
• Chin, R. and K.D. Benne. (1969). "General strategies for effecting changes in human systems". Human Relations Center, Boston University.
• Cuhls, K. (2003). "Delphi Method". https://faculty.ontariotechu. ca/kay/gradfiles/MEd_Qualitative_WebPage/DelphiMethod.pdf
• Cutler, D.M. and R. Johnson. (2004). "The birth and growth of the social insurance state: Explaining old age and medical insurance across countries". Public choice. 120(1) 87-121.
• Domingues, A.R., R. Lozano, K. Ceulemans, and T.B. Ramos. (2017). "Sustainability reporting in public sector organisations: Exploring the relation between the reporting process and organisational change management for sustainability". Journal of environmental management. 192(.) 292-301.
• Evaluation (Evalsed) Sourcebook. (2013). "Delphi Survey. in Method and Techniques". European Commision. https://ec.europa.eu/regional_policy/ sources/docgener/evaluation/guide/evaluation sourcebook. pdf
• Fernandez, S. and H.G. Rainey. (2006). "Managing successful organizational change in the public sector". Public administration review. 66(2). 168-176.
• Gabus, A. and E. Fontela. (1972). "World Problems, an Invitation to Further Thought within the Framework of DEMATEL". Battelle Geneva Research Center, Geneva, Switzerland, pp.1-8.
• Grobbelaar, S.S., (2007). "R&D In the national System of Innovation: A System Dynamics Model". Doctoral dissertation, University of Pretoria.
• Gupta, P. (2012). "Lesson 1, Organization Chang: An Overview". https://www.ddegjust.ac.in/studymaterial/mba/obh-413.pdf
• Harrison, G.L. and K.M. Baird. (2015). "The organizational culture of public sector organizations in Australia". Australian Journal of Management. 40(4), pp.613-629.
• Holzer, M., and K. Callahan. (1998). "Government at Work: Best Practices and Model Programs". Thousand Oaks, CA: Sage Publications.
• ILO, International Labor Organization. (2020). "Promoting Employment and Decent Work in a Changing Landscape". International Labour Conference, 109th Session, Produced by the Publications Production Unit (PRODOC) of the ILO. International Labour Office. Geneva.
• International Labour Office, Social Security Department. (2012). "The strategy of the International Labour Organization". Social security for all. Geneva: ILO 
• International Social Security Association (ISSA). (2016). "Ten global challenges for social security". The report is available in electronic format: www.issa.int.
• Janicijevic, N. (2012). "The influence of organizational culture on organizational preferences towards the choice of organizational change strategy". Economic Annals. 57(193), 25-51.
• Kendrick, M.J., Jones, D.L. and Lee Bezanson, J.D. (2006). "Key components of systems change". ILRU Program. http://www.ilru.org..
• Klein, N., T.B. Ramos, and P. Deutz. (2020). "Circular economy practices and strategies in public sector organizations: An integrative review". Sustainability, 12(10) 4181.
• Kotter, J.P. (1995). "Leading Change: Why Transfor- mation Eff orts Fail". Harvard Business Review. 73(2) 59 – 67.
• Kuipers, B.S., M. Higgs, W. Kickert,, L. Tummers, J. Grandia, and J. Van der Voet. (2014). "The management of change in public organizations: A literature review". Public Administration. 92(1). 1-20.
• Larson, S., and L. Anderson; A. Hewitt. (2012). "Selecting and implementing strategies for change". The Book: Staff Recruitment, Retension, & Training Strategies for Community Human Services Organizattiona. https://ici.umn.edu/products/docs/Staff_Recruitment_book/Ch_14.pdf
• Laurent, A. (2003). "Entrepreneurial Government: Bureaucrats as Business People". In New Ways of Doing Business, edited by Mark A. Abramson and Ann M. Kieff aber. 13 – 47. Lanham, MD: Rowman & Littlefi eld.
• Lewin, K. (1947). "Group Decision and Social Change". In Readings in Social Psychology. Edited by Theodore M . Newcomb and Eugene L . Hartley. 340 – 44 . New York: H. Holt, Rinehart, and Winston.
• Lindquist, E. (2006). "Organizing for Policy Implementation: The Emergence and Role of Implementation Units in Policy Design and Oversight". Journal of Comparative Policy Analysis: Research and Practice. 8(4). 311–24.
• Ludwig, L., and S. Starr. (2005). "Library as place: results of a Delphi study". Journal of Medical Library Association. 93(3) 315-326
• MacPhee, M. (2007). "Strategies and tools for managing change". JONA: The Journal of Nursing Administration. 37(9). 405-413.
• McWhinney, W. (1997). "Paths of change: Strategic choices for organizations and society" (Rev. ed.). Thousand Oaks, CA: Sage.
• Miles, M., A. Thangaraj, W. Dawei, and M. Huiqin. (2002). "Classic theories, contemporary applications: A comparative study of the implementation of innovation in Canadian and Chinese public sector environments". Faculty of Administration, University of Ottawa.
• Moussa, M., A. McMurray, and N. Muenjohn. (2018). "A conceptual framework of the factors influencing innovation in public sector organizations". The Journal of Developing Areas. 52(3) 231-240.
• Nickols, F. (2010). "Four Change Management Strategies". Distance Consulting LLC, 11(05), p.2010. http://dr-ama.com/wp-content/uploads /2014/05/four_ strategies.pdf
• Nutt, P.C. (1992). "Managing planned change". New York: Macmillan.
• Nutt, P.C. (1998). "Leverage, resistance, and the success of implementation approaches". Journal of Management Studies. 35(2). 213–240.
• Odor, H.O., (2018). "Organisational Change and Development". European Journal of Business Management, 10(7). 58-66.
• O'flynn, J. (2007). "From new public management to public value: Paradigmatic change and managerial implications". Australian journal of public administration. 66(3) 353-366.
• Okoli, C., and S.D. Pawlowski. (2004). "The Delphi Method as a Research Tool: An Example, Design Considerations and Applications". Information & Management Journal. 42(1) 15-30.
• Philippidou, S., M. Karageorgiou, C. Tarantilis, E. Soderquist and G. Prastacos. (2008). "Meeting the Challenge of Technology-Driven Change within an Institutional Context: The Greek Case". Public Administration. 86(2). 429–42.
• Quinn, R.E. and S. Sonenshein. (2008). "Four general strategies for changing human systems". Handbook of organization development, pp.69-78.
• Senge, P.M. (1990). "The Fifth Discipline. The art and practice of the learning organization". (Vol. 1). New York: Doubleday.
• Shieh, J., H. Wu, and K. Huang. (2010). "A DEMATEL Method in Identifying Key success Factors of Hospital Service Quality". Knowledge-Based Systems Journal. 23(4). 277-282
• Sofat, K., Kiran, R., and Kaushik, S. (2015). "Organisational change and organisational commitment: An empirical study of it organisations in India". Global Journal of Management and Business. 15(6) 39-49.
• Stouten, J., Rousseau, D.M. and De Cremer, D. (2018). "Successful organizational change: Integrating the management practice and scholarly literatures". Academy of Management Annals. 12(2) 752-788.
• Sumrit, D., and P. Anuntavoranich. (2013). "Using DEMATEL method to analyze the causal relations on technological innovation capability evaluation factors in Thai technology-based firms, International Transaction". Journal of Engineering, Management, & Applied Sciences & Technologies. 4(2) 81-103.
• Szabla, D.B. (2007). "A multidimensional view of resistance to organizational change: Exploring cognitive, emotional, and intentional responses to planned change across perceived change leadership strategies". Human resource development quarterly. 18(4) 525-558.
• Van Hau, T.T. and J. Kuzic. (2010). "October. Change management strategies for the successful implementation of enterprise resource planning systems". In 2010 Second International Conference on Knowledge and Systems Engineering (pp. 178-182). IEEE.
• Vann, J.L. (2004). "Resistance to Change and the Language of Public Organizations: A Look at ‘‘Clashing Grammars’’ in Large-Scale Information Technology Projects". Public Organization Review. 4(1). 47–73.
• Weick, K.E. and R.E. Quinn. (1999). "Organizational Change and Development". Annual Review of Psychology. 50(1) 361–86.
• Weissert, C.S. and M.L. Goggin. (2002). "Nonincremental Policy Change: Lessons from Michigan’s Medicaid Managed Care Initiative". Public Administration Review. 62(2) 206–16.
• White, R.K., and R. Lippitt. (1960). "Autocracy and democracy: An experiential inquiry". New York: HarperCollins.
• Wu, H.Y. (2012). "Constructing A Strategy Map for Banking Institutions with Key Performance Indicators of the Balanced Scorecard". Evaluation and Program Planning. 35(3) 303-320.
• Zaltman, G. and R. Duncan. (1977). "Strategies for planned change". New York: Wiley & Sons.
• Zar, J.H. (2010). "Biostatistical analysis". Pearson Education India. 5th Ed. Upper saddle river, New Jersey: prentice hall.